Skills & Competencies for IT Quality Assurance Analyst I

IT Quality Assurance Analyst I job profile

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JOB SUMMARY for IT Quality Assurance Analyst I

Assists in the evaluation, testing, and validation of IT systems, services and /or software.

JOB RESPONSIBILITIES for IT Quality Assurance Analyst I

Assesses service levels and product performance to ensure they meet established quality standards. Documents issues and tracks status in designated systems. Develops or participates in the development of solutions to resolve problems.

IT Quality Assurance Analyst I SALARY RANGE

BASE 50%
$66,233
TOTAL 50%
$68,181
Job Level
P01
Job Code
IT10000537
Education/Degree
Bachelor's Degree
Reports To
Manager

IT Quality Assurance Analyst I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each IT Quality Assurance Analyst I skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for IT Quality Assurance Analyst I

1 Industry Competency – Root Cause Analysis
Proficiency Level -2
Skill definition-Identifying and analyzing the causes of issues to reduce recurrence using problem-solving techniques.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and benefits of root cause analysis in process improvement.
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Level 2 Behaviors
(Light Experience)
Collects data for investigations and troubleshooting processing issues for root cause analysis.
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Level 3 Behaviors
(Moderate Experience)
Analyzes corrective action plans according to the root cause analysis results.
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Level 4 Behaviors
(Extensive Experience)
Implements various approaches to investigate the different problems and causes.
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Level 5 Behaviors
(Mastery)
Advocates for use of advanced methods, tools, and techniques in conducting root cause analysis.
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3 IT Quality Assurance Analyst I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Quality Assurance Analyst I
Proficiency Level - 4
5 Competency for - IT Quality Assurance Analyst I
Proficiency Level - 5

9 general skills or competencies (Job family competencies) for IT Quality Assurance Analyst I

1 Job Family Competencies – Automated Testing
Proficiency Level -2
Skill definition-Using various testing tools and techniques to automate the process of validating the software functionality before releasing it to production.
Level 1 Behaviors
(General Familiarity)
Cites different automated tests, such as unit, functional, and integration tests.
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Level 2 Behaviors
(Light Experience)
Assists in implementing and monitoring continuous automated testing integration.
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Level 3 Behaviors
(Moderate Experience)
Conducts automated accessibility testing using a combination of tools and methods.
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Level 4 Behaviors
(Extensive Experience)
Evaluates applied approaches and strategies for automated testing to identify areas for improvement.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools to validate the software functionality automatically.
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2 Job Family Competencies – IT Governance
Proficiency Level -1
Skill definition-Providing a formal structure or framework for aligning IT strategies to produce measurable results.
Level 1 Behaviors
(General Familiarity)
Lists all the emerging risks and control issues in IT governance.
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Level 2 Behaviors
(Light Experience)
Supports the automation of the IT governance process to drive cost reduction and operational efficiency.
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Level 3 Behaviors
(Moderate Experience)
Works with various teams to identify areas of improvement for service delivery and risk management processes.
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Level 4 Behaviors
(Extensive Experience)
Trains staff to be familiar with the IT strategies to properly align them.
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Level 5 Behaviors
(Mastery)
Promotes enterprise-wide IT governance programs to mature and improve the IT service over time.
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3 IT Quality Assurance Analyst I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Quality Assurance Analyst I
Proficiency Level - 4
5 Competency for - IT Quality Assurance Analyst I
Proficiency Level - 5

8 soft skills or competencies (core competencies) for IT Quality Assurance Analyst I

1 Core Competencies – Gathering Information
Proficiency Level -2
Skill definition-Accumulating necessary information from various resources to clarify the situation or make an informed business decision.
Level 1 Behaviors
(General Familiarity)
Describes the importance of gathering relevant information in making informed business decisions.
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Level 2 Behaviors
(Light Experience)
Checks multiple sources to get complete and accurate information.
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Level 3 Behaviors
(Moderate Experience)
Asks questions and gathers the necessary information to make informed business decisions.
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Level 4 Behaviors
(Extensive Experience)
Monitors the overall process of records retention programs.
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Level 5 Behaviors
(Mastery)
Creates confidentiality agreements to ensure accurate submission of information from employees.
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2 Core Competencies – Quality Management
Proficiency Level -1
Skill definition-The process of planning, controlling and improving of product/service quality to maintain a desired and consistent level.
Level 1 Behaviors
(General Familiarity)
Explains the benefit and importance of high quality to drive client satisfaction and organizational success.
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Level 2 Behaviors
(Light Experience)
Escalates high-priority quality issues immediately to management for immediate attention.
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Level 3 Behaviors
(Moderate Experience)
Implements quality assurance and control programs according to the latest procedures.
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Level 4 Behaviors
(Extensive Experience)
Ensures internal quality policies adhere to industry standards and regulations.
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Level 5 Behaviors
(Mastery)
Keeps up-to-date on current quality management processes as they relate to market and regulatory trends.
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3 IT Quality Assurance Analyst I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Quality Assurance Analyst I
Proficiency Level - 4
5 Competency for - IT Quality Assurance Analyst I
Proficiency Level - 5

Summary of IT Quality Assurance Analyst I skills and competencies

There are 1 hard skills for IT Quality Assurance Analyst I, Root Cause Analysis.
9 general skills for IT Quality Assurance Analyst I, Automated Testing, IT Governance, Programming, etc.
8 soft skills for IT Quality Assurance Analyst I, Gathering Information, Quality Management, Analytical Thinking, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Analyst I, he or she needs to be proficient in Gathering Information, be proficient in Quality Management, and be proficient in Analytical Thinking.

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